IT Support Services Abu Dhabi
IT Support Services in Abu Dhabi
Most IT trouble isn't dramatic. It's the laptop that won't print, the shared drive that suddenly says "access denied", the new hire who sits for two days waiting for an email account. None of it is a disaster, but add it up over a month and it's a lot of lost hours.
We provide IT support services in Abu Dhabi to clear these things up quickly and stop them from coming back. ACS has worked as an IT company in the UAE for over 25 years, with government entities, schools and private businesses. Our Abu Dhabi clients are on the island and in Mussafah, Khalifa City, Al Reem Island, KIZAD and Masdar City, and we can cover Al Ain too if needed.
What we look after
For many companies, managed IT services make the most sense. We take on the whole setup, including monitoring, updates, antivirus, user support and a regular report on what we've done. It's a practical alternative to hiring an in-house IT team.
If you mostly need maintenance and repairs, our IT AMC services in Abu Dhabi cover scheduled visits, troubleshooting and helpdesk access for a fixed yearly fee.
Either way, your team reaches our IT helpdesk by phone, email or WhatsApp. Most problems get fixed through remote IT support. When the job needs hands on the equipment, we send an engineer.
We look after desktops and laptops, and handle server installation, maintenance and troubleshooting on Dell, HP and Lenovo servers. We also design and install structured cabling, switches, Wi-Fi and firewalls, both for new offices and for ones that have outgrown their network.
Our cloud services in Abu Dhabi cover Microsoft 365 and Microsoft Azure. A lot of this work is Exchange to Microsoft 365 migration for companies still running an old mail server, along with cloud backup and ongoing management once everything has moved.
Security is part of the package. For businesses looking for a cyber security company in Abu Dhabi, we provide firewalls, endpoint protection and backup from Fortinet, Sophos, Bitdefender and Veeam within the same support plan.
We're also an authorised Dell, Lenovo, APC and Microsoft partner, supplying laptops, desktops, workstations and UPS systems. Leasing and short-term rental are available for projects.
Why ACS
Twenty-five years in UAE IT means we've seen most problems before. You get one point of contact for support, hardware, licences and security, pricing based on your real number of users and devices, and 24/7 emergency support when something critical breaks. We're rated Excellent on Google from more than 100 reviews.
Every office is different
A small team in Khalifa City needs something very different from a company with three sites in Mussafah. We start by looking at what you already have, write it down properly, and then suggest changes that make everyday work easier.
Contact us
For a free IT consultation for your Abu Dhabi office, call +971 55 329 2942, WhatsApp +971 58 149 9483 or email info@acs-dxb.com.
IT Support Abu Dhabi FAQs
Q1. Which is the best IT support company in Abu Dhabi?
That depends on your business, but it's worth checking experience, local coverage, emergency support and how clear the pricing is. ACS has supported UAE businesses for more than 25 years, covers the main areas of Abu Dhabi and is rated Excellent on Google from over 100 reviews.
Q2. Which parts of Abu Dhabi do you cover?
Abu Dhabi Island, Mussafah, Khalifa City, Al Reem Island, KIZAD and Masdar City. Al Ain on request.
Q3. Managed IT or an AMC: what's the difference?
An AMC mostly covers maintenance and repairs for your equipment. Managed IT goes further, with monitoring, security, updates and helpdesk support for your whole setup.
Q4. Is support remote or on-site?
Both. We start remotely because it's quicker, and send someone over for hardware or network work.
Q5. Can you move our email to Microsoft 365?
Yes. We migrate from Exchange Server and other platforms, normally after working hours so nobody loses access during the day.
Q6. Can security be part of the plan?
Firewall management, endpoint protection, Microsoft 365 security and backups can all be added.
Q7. What if something breaks at night?
Critical issues are covered 24/7, including weekends.
Q8. How do we get a quote?
Book a free consultation. Once we know your users, devices and what you need, we'll send a proposal.
