Software support and maintenance is a critical area often overlooked by companies investing in IT. Not paying adequate attention to support contracts and agreements before starting development can lead to severe issues after implementation as proper procedures and service level agreements are not clearly defined. However, having the right production support infrastructure can ensure that issues are resolved in a timely and efficient manner with minimum downtime for critical applications
Companies with substantial IT infrastructure and considerable dependence on IT for daily operations realize the importance of adequate support services. However, support and maintenance contracts are relatively long term commitments. Therefore, a large number of organizations worldwide are opting for offshore outsourcing of support services to obtain quality services with significant cost savings over an extended period of time. |
